FREQUENTLY ASKED QUESTIONS
ACCOUNT REGISTRATION HOW CAN I BECOME A MEMBER?
To become a member, you need to create an account and make an online order.
PAYMENT INQUIRIES WHAT ARE THE PAYMENT OPTIONS AVAILABLE?
Currently, we accept Interac eTransfer as the payment method for our products. You can transfer funds from your Canadian bank account. Once we receive the e-transfer, we will process your order. We exclusively use eTransfer because credit card companies do not allow online sales for these specific products.
I HAVE SUBMITTED MY INTERAC ETRANSFER PAYMENT. WHAT HAPPENS NEXT?
After sending your eTransfer, it may take up to 45 minutes for us to receive an email notification of your payment. Your eTransfer will remain pending until we collect it.
Once your payment is received, we will ship your order within one business day. The delivery will be made through Canada Post Xpresspost and will take approximately 2-3 business days after shipment. You will receive an email containing the tracking number once your order has been shipped.
SHIPPING WHAT ARE THE SHIPPING COSTS?
We have a flat rate of $20.00 for shipping via Canada Post’s XPRESSPOST service across Canada. However, if your order totals $150 or more, shipping is free.
CAN YOU ENSURE THAT MY PACKAGE WILL ARRIVE AFTER PLACING THE ORDER?
We recommend using a secure mailing address that you have exclusive access to receive the products we send. Although it is very rare, packages can occasionally go missing in the mail, which applies to any industry. Once your package is shipped, we will email you the tracking number.
WHAT IS THE DEADLINE FOR PLACING ORDERS AND SHIPPING EACH DAY?
Every day at 11 am, we cut off orders for that day. All paid orders in pending status are shipped, and tracking numbers are sent to awaiting clients. If you place an order after 11 am, it will be shipped the following business day. If you submit your order before 11 am and your payment arrives after, the order will still be shipped the next business day.
HOW DOES THE TRACKING PROCESS FOR MAIL SERVICE WORK?
Each package sent through courier mail has a unique ID tracking number. This tracking number will provide detailed information about the progress of your mail order products as they get closer to being delivered to you. We send customers their tracking numbers in the late afternoon of the shipment day since our shipping team is out of the office with the packing slips until then. This means your mail order products will be shipped in the mid-day, but the tracking numbers will be sent later.
RETURN POLICY CAN I RETURN MY PURCHASED PRODUCTS?
Due to the consumable nature of our products, 3 Amigos does not accept returns or provide refunds. However, we encourage you to check our customer reviews to see the high-quality products we offer. If you need to contact us, please send an email to [email protected]
UNABLE TO FIND THE INFORMATION YOU NEED?
Feel free to send us a message using the contact form or write an email to [email protected]
IS THIS COMPANY BASED IN CANADA? Yes, it is!
Our headquarters are located in Vancouver, Canada.